The wrong forms

Interesting that the customer is partially blamed for filling in the wong forms see this link for some details. http://www.heraldseries.co.uk/news/hswallingfordnews/4586200.Council_faces___1_5m_debt__mess_/

May be we should think about making it easier of the customer

Tees Valley Improvement Group

We have recently set up a Tees Valley Improvement Group , The next meeting of the group is Friday the 18th September 2009 at 2.00 in the Redcar and Cleveland Council Chamber. Reps from Middlesbrough and Stockton will be there and Kate Fulton from Stockton is contacting Hartlepool and the Fire Brigade to determine interest . The agenda for this meeting will be presentations on -

1,Lee Walker , Middlesbrough - How they have reduced the processing time of CRB checks to 2 weeks

2. Rob Watts , Area Management - Mobile Working

3. Margaret Tait , Disabled Blue Badges

If you or anybody in your organisation would like to attend either for part or all of the session would you please let me know .

For more information please see the grups page on linked in
http://www.linkedin.com/groups?gid=2123503&trk=hb_side_g

LinkedIn

I find linked in an excellent website to keep upto date with my colleagues and ex colleagues, please feel free to have a look at my profile on http://www.linkedin.com/in/lwalkerbtc

Thought Provoking Debate

Having worked in Local Goverment for 20+ years, if find this debate fascinating, I know which camp I am in, some of the comments are fantastic!!

Cut the Audit Commission, not public services - http://www.lgcplus.com/5003845.article

By all means criticise us, but get your facts straight - http://www.lgcplus.com/by-all-means-criticise-us-but-get-your-facts-straight/5004206.article

First meeting was a hit

The first meeting was a massive hit amongst the members and we have agreed to cover the following topics to outline improvements made so far with our system

1. CRB checks
2. Mobile Working in RCBC
3. Disabled Blue Badges

If you are interested in attending the next meeting then please let me know