Welcome to my regular Blog about business improvement specifically here in the North East of England, the aim of the blog is to generate interest and debate around any improvement activities that are going on in the North Easts Businesses and Government Organisations.
I would like as many people as possible to share their experience of transforming their business in particular using system thinking or lean methodology.
I have been exposed to system thinking for a number of years now and find that when used to improve the business there are a number of key paybacks, namely an improvement in customer quality, a reduction in cost and increased staff morale.
The journey I have been on has taught many lessons, the first being, go and understand what your customer is asking of your business. There can be no excuses for any leader, manager or CEO going to listen to their customers demands, when you consider that most senior people in an organisation no longer listen to the customer on a daily basis, their own opinions, assumptions and strategies are probably based on what the customer wanted years ago when they were building their career.
We shall see where this blog takes us and try to understand what journey you the customer wants to take it on. Please can you feedback your thoughts and ideas for this blog as I want to be as interactive as possible.
