Whilst working in many different areas of the service sector I have learned that there are many similarities to what on the face of it seem like diverse services. There is sometimes a need in each of these high transactional services like payroll or accounts payable, to understand visually the volume of work in progress and where bottlenecks are occurring. This is something that teams find really hard to visualise as most of the work in the this type of system is buried in IT systems.
The point of this blog is to ask the system thinking community if anyone has come across any way of help teams to see where the problems are in the system.
