Simple yet so powerful

Such a simple yet powerful message, I just love reading these Evolving Excellence guys

http://www.evolvingexcellence.com/blog/2009/10/find-the-real-opportunity.html

Notes from the last group meeting

Notes of Meeting Held on Friday 21st September 2009

1. Presentation on Processing of CRB Checks Lee Walker presented to the group details of the work undertaken and revised process implemented by Middlesbrough Council HR staff in processing of CRB checks. The revised process has significantly reduced the processing time. Contact for further information – Lee Walker, Mouchel,

2, Presentation on Mobile Working Arrangements in Redcar Cath Adams, Rob Watts, Stuart Hume and Billy Kemp outlined work undertaken in a mobile working project which involves the Contact Centre and Area Management supervisers and Operatives. The project utilised mobile technology and has significantly improved the efficiency of Area Management operatives and delivered benefits to customers through a substantial reduction in waiting times. Contact for further information- Cath Adams / Rob Watts

3. Publication of Presentations The group agreed it would be useful to publish the presentations on Linked In but acknowledged there may be sensitivities and therefore Executive Management approval may be required.

4. http://smallcreativeideas.blogspot.com/ The above may be a useful website for members to refer for research etc

5. Next Meeting To be arranged by K Fulton to be held in Stockton. The agenda will include an outline by all on approach and difficulties with NI14 to be followed by a general discussion.

The wrong forms

Interesting that the customer is partially blamed for filling in the wong forms see this link for some details. http://www.heraldseries.co.uk/news/hswallingfordnews/4586200.Council_faces___1_5m_debt__mess_/

May be we should think about making it easier of the customer

Tees Valley Improvement Group

We have recently set up a Tees Valley Improvement Group , The next meeting of the group is Friday the 18th September 2009 at 2.00 in the Redcar and Cleveland Council Chamber. Reps from Middlesbrough and Stockton will be there and Kate Fulton from Stockton is contacting Hartlepool and the Fire Brigade to determine interest . The agenda for this meeting will be presentations on -

1,Lee Walker , Middlesbrough - How they have reduced the processing time of CRB checks to 2 weeks

2. Rob Watts , Area Management - Mobile Working

3. Margaret Tait , Disabled Blue Badges

If you or anybody in your organisation would like to attend either for part or all of the session would you please let me know .

For more information please see the grups page on linked in
http://www.linkedin.com/groups?gid=2123503&trk=hb_side_g

LinkedIn

I find linked in an excellent website to keep upto date with my colleagues and ex colleagues, please feel free to have a look at my profile on http://www.linkedin.com/in/lwalkerbtc

Thought Provoking Debate

Having worked in Local Goverment for 20+ years, if find this debate fascinating, I know which camp I am in, some of the comments are fantastic!!

Cut the Audit Commission, not public services - http://www.lgcplus.com/5003845.article

By all means criticise us, but get your facts straight - http://www.lgcplus.com/by-all-means-criticise-us-but-get-your-facts-straight/5004206.article

First meeting was a hit

The first meeting was a massive hit amongst the members and we have agreed to cover the following topics to outline improvements made so far with our system

1. CRB checks
2. Mobile Working in RCBC
3. Disabled Blue Badges

If you are interested in attending the next meeting then please let me know

Teesside Group Setup

A group of like minded public service transformation specialists are getting together in Teesside early in July if you are interested in joining the group please let me know

Lets Create a Goup of Common Purpose

Are you interested in joining forces to share ideas and improvement activities you have undertaken in your business / organisation.

I work predominately in the public sector helping many organisations to improve the quality of their services for their clients using System Thinking.

I would like to offer any Teesside based business the opportunity to understand some of the opportunities System thinking can bring by organising a group of like minded individuals to get together on a regular basis. Please leave comments if you are interested in supporting such a group.