The cost of forms?

This article from evolving excellence confirms what I have learned over many years of working in the public sector in the UK.

Forms are generally not designed for purpose and are used to keep the experts separate from the customer, this leads to an increase in costs as more often than not the forms are so complex or long that they are not filled in correctly and have either to be rewoked or sent back to the customer.

An even more worrying development is the ever increasing number of forms that can now be filled in online increasing costs even more, I will develop this thought in future posts.

I would love to gather examples where forms have been removed or redesigned saving both time and costs.